All our theme and membership purchasers are given free support. We'll try to get it back any question you make within 24 hours weekday.
To make sure that all our customers are happy, we only support small fixes and jobs. This means that 30 minute tasks are in scope. For larger and longer tasks, we'll charge some fees. But if it's our bugs, or issues, it's our responsibility to fix them for you.
As a Drupal expert team, we accept any request of you related to Drupal - whether it’s build a new Drupal site, customization, fixing a security issues, giving regular maintenance to your website. You can submit a job to us via firstname.lastname@example.org